1. Validity of Quotation
This quotation is valid for a period of 14 days from the date of issuance. Any adjustments or changes to the scope of work after acceptance may result in a revised quotation.
2. Written Agreements
A clear, written contract or agreement will be provided and agreed upon before any work begins. This applies to all projects, regardless of size or scope, to ensure transparency and protect the interests of both the contractor and the client.
3. Scope of Work
The written agreement will outline the specific work to be performed, the materials involved, timelines, and any deliverables. Any changes or additions must be documented in writing and agreed upon by both parties.
The services to be provided are detailed in the quotation. Any additional work requested beyond the agreed scope will be quoted separately and completed only after mutual agreement.
Any additional work labour will be charged based on the hourly rate of $85.00 per hour.
4. Payment Terms
A non-refundable deposit of 50% (or agreed amount) is required upon acceptance of the quotation to secure materials and begin scheduling. No work will commence until the deposit has been received in full.
The remaining balance will be due upon delivery, project completion, or according to the agreed payment schedule. Late payments may incur interest or penalties as outlined in the invoice terms.
For projects quoted under $2,500, full payment is required to confirm the booking. Payment must be made within 24 hours of accepting the quotation to secure your booking.
Payment methods accepted: cash, bank transfer, credit card.
Materials vs Labour
The total quoted cost reflects that material costs exceed labour costs in this project. Due to this, a significant portion of the deposit will be allocated toward the immediate procurement of materials.
5. Milestone Payments for Renovation Projects
a. Payment Structure
The total project cost shall be divided into milestone payments, each corresponding to specific stages of the renovation project. Payments must be made upon completion of each milestone, as outlined in the project schedule or quotation.
b. Milestone Schedule
The project will follow the below payment milestones unless otherwise agreed in writing:
Milestone 1 – Project Start & Initial Mobilization: ___%
Milestone 2 – Completion of Demolition/Prep Work: ___%
Milestone 3 – Completion of Structural/Framing Work: ___%
Milestone 4 – Completion of Finishes (e.g., tiling, painting): ___%
Milestone 5 – Final Touch-Ups & Handover: ___%
c. Invoice Terms
An invoice will be issued upon completion of each milestone. Payment is due within 7 days from the invoice date unless otherwise stated. Delayed payments may result in a pause or rescheduling of work.
d. Non-Refundable Payments
Payments made for completed milestones are non-refundable. Any advance payments for upcoming work stages may be refunded only if materials have not been ordered or work has not commenced.
e. Material Procurement
Certain milestone payments may include partial or full pre-payment for materials. Once materials are ordered, their costs become non-refundable, and ownership remains with the contractor until the final balance is paid.
f. Work Delays
The contractor shall make reasonable efforts to meet the project timeline. However, unforeseen delays (e.g., supply issues, weather, client-requested changes) may affect milestone completion dates.
g. Changes to Scope
Any changes to the original scope of work will require a formal variation order and may affect the milestone payment schedule. All variations must be approved in writing by both parties.
h. Final Payment and Handover
Final payment must be received before the handover of the completed project. The contractor reserves the right to withhold final handover until full payment is made.
i. Dispute Resolution
In the event of any disputes regarding milestone completion or payment, both parties agree to first attempt resolution through mediation before pursuing legal remedies.
j. Termination Clause
In the event of early termination by the client, all completed milestone payments up to the date of termination will be due, including the cost of any materials ordered or delivered.
6. Changes and Delays
Any changes requested by the client after work has commenced may result in additional charges and an extension of the project timeline.
Once an agreement is signed by the client, it becomes a binding contract, and the work cannot be subcontracted to another service provider.
The handyman is not responsible for delays caused by circumstances beyond their control, such as material shortages or extreme weather conditions.
7. Client Responsibilities
The client agrees to provide access to the premises during agreed working hours.
The client is responsible for ensuring the work area is free of obstacles and safe for the handyman to perform the work.
8. Materials and Warranties
Materials supplied by the handyman are guaranteed as per the manufacturer’s warranty.
The handyman will not be responsible for defects arising from materials supplied by the client.
Any additional materials required and requested to complete the work, which are not included in the quotation, will be quoted separately and added to the final invoice.
The supplier is not liable for delays or failure to fulfill obligations due to circumstances beyond reasonable control, including but not limited to supply chain disruptions or material shortages.
9. Non-Refundable Materials Clause
Once materials are ordered, they are non-refundable. In the event of project cancellation by the client, any materials already purchased or ordered will be retained by the supplier, and the client remains liable for any remaining material costs incurred at the time of cancellation.
10. Ownership of Materials
All materials remain the property of the supplier until full payment has been received.
11. Health and Safety
The handyman will adhere to safety standards while performing the work. The client must inform the handyman of any known hazards or risks in the work area before work begins.
12. Damage and Liability
The handyman will take reasonable care to prevent damage during the course of work.
The handyman is not liable for pre-existing conditions or damage to fragile or improperly installed fixtures.
Any damages caused by the handyman will be rectified at no additional cost.
13. Cancellations
The client may cancel the service by providing at least a minimum of 48 hours’ notice. Failure to provide sufficient notice may result in a cancellation fee of $188.00, which must be paid within 48 hours to avoid additional late payment fees.
Cancellations made more than 48 hours before the scheduled appointment will not incur any fees.
Cancellations made within 24–48 hours of the scheduled appointment will be subject to a 50% charge of the agreed service fee.
Cancellations made less than 24 hours before the scheduled appointment or failure to provide access to the worksite at the scheduled time will result in the full service fee being charged.
If the handyman cancels, any deposits paid will be refunded in full.
14. Rescheduling
Clients may reschedule their appointment without penalty if notice is provided at least 48 hours in advance.
Rescheduling requests made within 24–48 hours of the scheduled appointment will incur a $50 fee to cover lost time and opportunities.
15. Cancellation by the Service Provider
In rare circumstances where the handyman needs to cancel or reschedule, clients will be notified as soon as possible, and efforts will be made to arrange an alternative time that works for both parties. No additional charges will apply in such cases.
16. Refund Policy
Deposits or advance payments will be refunded in full for cancellations made more than 48 hours before the appointment.
For cancellations made within 48 hours, the refund will be issued minus any applicable cancellation fees.
Refunds will be made within 3–5 days of notice.
17. No-Show Policy
If the client is not present at the scheduled time and fails to provide access to the worksite, the appointment will be considered a no-show, and the full service fee will be charged.
18. Force Majeure
Neither party shall be held liable for cancellations or delays caused by events beyond their control, such as natural disasters, severe weather, or emergencies.
19. Termination of Services
Either party may terminate this agreement if the other party fails to meet the terms and conditions. Written notice must be provided.
20. Dispute Resolution
Any disputes arising from this agreement will be resolved amicably. If resolution cannot be reached, the matter will be escalated to mediation/arbitration.
21. Legal Protection
The signed contract serves as a legally binding document that protects both parties. It helps avoid misunderstandings and provides a clear point of reference in case of disputes.
22. Record Keeping
A copy of the signed agreement will be provided to the client for their records. Both parties agree to keep and refer to the signed contract throughout the duration of the project.
23. Client Responsibility
The client is responsible for reviewing the agreement carefully. Signing the contract indicates full understanding and acceptance of the terms outlined.
24. Scheduling & Delays
Please note that all scheduled works are subject to change. While we aim to adhere to the agreed date and time, approved quotations are accepted with the understanding that:
Scheduled appointments may be rescheduled or delayed due to unforeseen circumstances or delays from prior jobs.
These delays may include factors outside of our control, such as material delivery issues, weather conditions, or extended work required at previous sites.
We will notify you as early as possible if there is a change to your scheduled appointment and provide an alternative time or date.
We appreciate your patience and understanding, as we always strive to maintain quality workmanship for every client.
By accepting the quotation, you acknowledge and agree to these terms regarding potential scheduling adjustments.
25. Furniture & Belongings
Clients are responsible for moving all furniture, personal belongings, and household items out of the work area prior to the commencement of services.
If furniture or belongings remain in the line of work and restrict access, René’s Renovation Services reserves the right to charge an additional fee for moving or handling these items before or during the work.
While reasonable care will be taken when moving such items, no liability will be accepted for accidental damage to furniture, belongings, or floor coverings if they are not removed by the client in advance.
26. Quotation Cost & Time Frame
All quotations provided are based on the information available at the time of quoting. Prices are valid for 30 days from the date of issue unless otherwise stated.
The quoted cost is an estimate only. Any additional work, unforeseen site conditions, or changes requested by the client may result in extra charges, which will be discussed and agreed upon before proceeding.
Time frames for completion of works are provided as an estimate and may be affected by weather conditions, material availability, site access, or other factors outside the contractor’s control.
The contractor will make every reasonable effort to complete works within the stated time frame but will not be held liable for delays beyond their control.
27. Additional Work Outside Scope
Any requests for work that are not included in the agreed scope of works under this contract will not be carried out during the scheduled job.
Additional work will require a new quotation and contract, as well as a separate booking time.
This policy ensures that the original job can be completed within the allocated time frame and does not cause delays or disruptions to subsequent client bookings.
Clients are encouraged to advise in advance if additional work may be required so it can be properly quoted and scheduled.
28. Client Assistance & On-Site Participation
For safety, insurance, and quality reasons, clients are not permitted to assist with the work during any stage of the project.
Clients must not use offers of assistance as a means to negotiate or reduce the agreed quotation cost.
All works will be carried out solely by the contractor and/or their appointed subcontractors.
This ensures safety compliance, consistent workmanship, and that liability remains clear at all times.
29. Client-Supplied Materials
If clients choose to supply their own materials, all materials must be delivered and available on-site before the scheduled start of work.
If materials are not available at the time of commencement and cause delays, the client will be charged at a rate of $100 per hour for downtime until materials arrive.
Clients must provide at least 48 hours’ notice of any delays in material delivery so that the contractor can reschedule the work accordingly.
Failure to notify or supply materials on time may result in cancellation or rescheduling of the job, with additional charges applying.
30. Project-Specific Conditions (Placeholder)
René’s Renovation Services provides a wide range of handyman, renovation, and custom installation services. Due to the nature of renovation and maintenance work, certain projects may require additional conditions, technical requirements, or project-specific agreements that are not covered under the general terms and conditions of this document.
Where required, project-specific terms may be added to the quotation, work order, or written agreement for the particular job. These may include, but are not limited to:
· Custom carpentry or cabinetry installation requirements
· Tiling, flooring, or surface preparation conditions
· Structural or wall modification limitations
· Smart lock, door hardware, or specialised installation requirements
· Material handling, delivery, or storage conditions
· Site access limitations or working hour restrictions
· Commercial or laboratory maintenance requirements
· Additional safety or compliance requirements
Any additional terms will be clearly stated in writing within the quotation or project agreement and will form part of the legally binding contract once the quotation has been accepted by the client.
Where a project-specific condition conflicts with a general term within this document, the project-specific condition shall take precedence for that particular project only.
31. Site Access, Parking and Permits
The client must ensure reasonable and safe access to the worksite for René’s Renovation Services to carry out the agreed works. This includes adequate access for tools, equipment, materials, and where required, vehicle parking close to the property.
Where parking restrictions, permits, loading zones, or strata approvals are required, it is the client’s responsibility to organise and obtain these prior to the commencement of work, unless otherwise agreed in writing.
If access to the site is restricted, delayed, or prevents work from proceeding efficiently, René’s Renovation Services reserves the right to charge additional labour costs, travel costs, waiting time, or rescheduling fees.
32. Unforeseen Conditions and Hidden Damage
"Renovation and installation work may involve working with existing structures, walls, floors, plumbing, electrical systems, or other concealed building components.
René’s Renovation Services will take reasonable care when performing work; however, the contractor cannot be held responsible for pre-existing conditions, hidden damage, or concealed structural issues that become apparent once work has commenced."
Examples may include but are not limited to:
· Rotten timber or structural damage
· Hidden plumbing or electrical wiring
· Uneven walls, floors, or surfaces
· Water damage, mould, or termite damage
· Non-compliant previous installations
If such conditions are discovered, the contractor will notify the client and may provide a variation quotation for additional work required to safely complete the project. Any additional work must be approved before proceeding.
33. Variations and Client Requested Changes
Any change to the agreed scope of work after the quotation has been accepted will be considered a variation.
Variations may include, but are not limited to:
· Changes to materials, fixtures, or finishes
· Additional work requested by the client
· Design changes during installation
· Additional labour due to client decisions or delays
All variations may result in additional labour costs, material costs, and project time adjustments. René’s Renovation Services will notify the client of any additional charges before proceeding wherever reasonably possible.
Where a variation request results in additional work already completed or materials already ordered, the client agrees to cover all associated costs incurred.
34. Late Payment and Interest Charges
Invoices issued by René’s Renovation Services must be paid within the payment terms stated on the quotation, invoice, or service agreement.
If payment is not received by the due date, René’s Renovation Services reserves the right to charge interest on the outstanding balance at a rate of 10% per annum, calculated daily from the due date until the date full payment is received.
Where payment remains outstanding beyond the agreed payment terms, the contractor may also:
· Suspend or delay ongoing work until payment is received
· Withhold delivery or installation of materials or completed work
· Charge reasonable administrative costs associated with payment recovery
· Refer the outstanding amount to a debt collection agency or pursue legal recovery through the appropriate Australian tribunal or court
Any costs incurred by René’s Renovation Services in recovering outstanding payments, including debt collection fees, legal costs, and administrative expenses, may be added to the total amount owed by the client.
35. Right to Suspend Work and Retention of Ownership of Materials
René’s Renovation Services reserves the right to suspend or delay any work in progress if payments required under the quotation, invoice, or agreed payment schedule are not received by the specified due date.
Where payment is overdue, the contractor may suspend work until all outstanding amounts have been paid in full. Any delay caused by payment default may result in project schedule changes, rescheduling fees, or additional labour costs, which may be charged to the client.
All materials, fixtures, fittings, equipment, and goods supplied by René’s Renovation Services remain the property of René’s Renovation Services until full payment has been received for the project.
If payment is not made within a reasonable time after written notice, René’s Renovation Services reserves the right to:
· Remove any supplied materials that have not yet been permanently installed where reasonably possible
· Withhold further supply of materials or services
· Recover outstanding amounts through legal or debt collection processes
The client agrees that ownership of supplied materials does not transfer until the full contract amount has been paid.