Privacy Policy

Last updated: [Date]

René’s Renovation Services (ABN: 24 695 318 529) (“we”, “us”, “our”, “René’s”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, store and protect your personal information when you access our website (https://www.renesrenovationservices.com.au/) or engage our services.

By using our website or engaging our services, you agree to the collection and use of your personal information in accordance with this Policy.

1. Definitions

  • Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

  • Sensitive information means a subset of personal information including e.g. health information, racial or ethnic origin, criminal record, etc. We generally do not collect sensitive information unless required and with consent.

  • Service refers to the renovation, handyman, or related services provided by us.

  • Website means our site at https://www.renesrenovationservices.com.au/ and its subpages.

2. What information we collect

We may collect the following kinds of personal information:

CategoryWhat we may collectPurpose / UsageContact & identityName, email address, postal address, phone numberTo respond to inquiries, provide quotes, deliver services, correspondenceProject detailsDetails about your renovation, property address, requirements, photos, budget, scopeTo prepare quotes, plan and deliver the servicesTechnical / usageIP addresses, browser type, operating system, pages visited, referring sites, device identifiersTo operate, maintain, and analyze use of the Website (analytics, performance)CommunicationsRecords of correspondence (emails, messages), feedback, support requestsTo manage customer service, resolve issues, service improvementPayment & billingPayment method details (e.g. credit card, bank account), invoicing informationTo process payments, issue invoices, accounting, refundsOther informationAny information you choose to provide (e.g. in free-form comments, attachments)As needed to provide you with a better service or for project planning

We collect this information in several ways: directly from you (e.g. when you submit a quote request, contact form, booking, or email), automatically (via cookies, analytics tools), or via third parties (e.g. payment processors).

We will only collect personal information that is reasonably necessary for one or more of our functions or activities.

3. How we use your information

We may use your personal information for the following purposes:

  1. To provide services — to deliver, coordinate, and manage the renovation/handyman services you request.

  2. To respond to inquiries and requests — including providing quotes, responding to communications.

  3. To process payments and billing — verifying, charging, refunding, and record-keeping.

  4. To improve the Website and service — including analytics, user experience, research and development.

  5. To communicate with you — including sending confirmations, notices, updates, marketing (only if you opt in), or requesting feedback.

  6. To comply with legal obligations — such as maintaining financial records, reporting, or court orders.

  7. Fraud prevention and security — to detect, prevent, and respond to fraud or other misuse of our systems.

We will not use your personal information for purposes other than those specified unless we have obtained your consent (where required) or it is otherwise permitted by law.

4. Disclosure of personal information

We may share your personal information with the following third parties, where necessary:

  • Service providers and subcontractors (e.g. tradespeople, suppliers, contractors) — to assist in carrying out the renovation or related services.

  • Payment processors / financial institutions — for processing transactions.

  • Professional advisers — e.g. accountants, auditors, lawyers.

  • Regulatory, government or law enforcement authorities — if required by law, court order, or to protect rights, property or safety.

  • Third parties in the case of business transfers — if we merge, sell, or transfer business assets, your personal information may be one of the transferred assets (subject to this Privacy Policy).

When we share data, we take reasonable steps to ensure that the recipient handles the data in accordance with applicable privacy laws and standards.

5. Cookies and tracking & analytics

We use cookies, web beacons, and similar technologies to collect information about browsing behavior on our Website. This helps us:

  • Understand and analyze usage patterns (e.g. Google Analytics)

  • Improve performance, usability, layout, and content

  • Remember login or form information (if applicable)

You may disable cookies via your browser settings, but note that doing so may limit your ability to use certain features of our Website.

We do not typically use tracking technologies for targeted advertising without your consent.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. These steps may include:

  • Using secure servers, firewalls, SSL/TLS encryption

  • Access controls and restricting staff access to only what is required

  • Secure backups and disaster recovery procedures

  • Regular security reviews and updates

However, no system is completely secure, and we cannot guarantee absolute security. If a data breach occurs, we will take steps as required by applicable laws, including notifying affected individuals and regulators if needed.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

When no longer needed, we will securely delete or de-identify your personal information.

8. Your rights

Depending on jurisdiction and applicable law, you may have certain rights with respect to your personal information, including:

  • Access — request access to the personal information we hold about you

  • Correction — ask us to correct or update inaccurate or incomplete data

  • Deletion — ask us to delete your personal information (subject to legal obligations)

  • Restriction of processing — request a restriction on how we use your data

  • Data portability — request your data in a structured, commonly used format

  • To withdraw consent — if processing is based on consent, you can withdraw it

  • To object — to certain types of processing (e.g. direct marketing)

If you wish to exercise any of these rights, please contact us (see contact details below). We may ask you to verify your identity before actioning your request.

If you are unsatisfied with our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Cross-border transfers

If we transfer personal information to a recipient outside Australia, we will ensure that appropriate safeguards are in place (e.g. contractual clauses, data protection requirements) to maintain the same level of protection as required under Australian law.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised. When changes are significant, we may notify you by email or via a notice on our Website. Your continued use of our Website or services after changes constitutes acceptance of the revised policy.

11. Contact us

If you have any questions, requests or complaints concerning this Privacy Policy or how we handle your personal information, you may contact:

René’s Renovation Services
Address: Perth, Western Australia
Email: [your email address]
Phone: [your phone number]